Each piece is carefully handmade.
All our products are made to order, so as soon as your order is confirmed, we will begin production using the dimensions and fabric that match the size of the doll you specified when placing your order.

Delivery time is usually about one month.
All our products are made to order, so as soon as your order is confirmed, we will begin production using the dimensions and fabric that match the size of the doll you specified when placing your order.
For delivery times for our custom made services, please refer to our custom made page.

We cannot accept cancellations, size changes, or color changes after an order has been confirmed.
All our products are made to order, so as soon as your order is confirmed, we will begin production using the dimensions and fabric that match the size of the doll you specified when placing your order.

We cannot accept returns or exchanges after the product has arrived.
All our products are made to order, so they are made using the dimensions and fabrics that match the size of the doll you specified when placing your order, and they cannot be sold to other people.
However, if the product is defective or faulty, please contact us within one week of arrival. If the defect or fault is due to our technical problem, please return the costume. We will correct the defect or fault and re-deliver it to you. We will cover the cost of correction and round-trip shipping.
If you contact us more than one week after the product arrives, we will not be able to respond to any defects or malfunctions.

The details will not be exactly the same as the sample photo.
Each costume is individually handmade, so there will be some variation in the production process.

The fabric pattern will not be enlarged or reduced.
All sizes of products are made using the exact same fabric, so the size of the pattern on the fabric is the same for both large and small size clothing.

Colors may vary.
The colours of fabric you see on an internet screen are viewed through a computer or mobile phone, so there will be variations in how the colours appear.